I think the most interesting or surprising bit of information I took from this article related to customer loyalty. Attributing focusing on the customer and customer loyalty as the main reason for growth seems like a given, but I feel like many companies ice over that fact and give credit to the advertising or the marketing department of the business for keeping customers. Truly focusing on the customer and their needs is something a lot of companies should do more of and worry less about the financial bottom line.
I think this article was well written and clear. However some of the topics within the article were a little difficult to follow. For example, microfinance as a concept is a very deep subject matter to get into in such a small article but the author did a good job making it as clear as possible.
I think one question I would want to ask the author is what was the beginning of this startup like? Growing a company that has thin margins seems like a difficult task and I wonder if there were a lot of times of doubt or worry that he would go under?
The other question I would ask the author of this article is about the vision of his company. Did you see it growing to what it is today? Or did it surpass your expectations? Setting goals is an important aspect of business and I wonder if this was the game plan the entire time.
I don't think that there was anything within this article that the author was wrong about. The author presented his information in a way where it was clear what the author intended to say through his word choice and he used details to back up his statements.
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